What our Customers say...
My experience with SERVPRO of Fredericksburg has been extremely favorable. I had a New Years Eve disaster and their quick response teams were friendly, informative, experienced, and fast acting to diagnose and mitigate water and the damage associated. They come ready with a fleet of water drying equipment and deploy it where needed. Nice thing is that they follow-up and you know what to expect with the process. Some of the drying takes days and they will come back and monitor and remove equipment once the drying is complete. Its a thorough stabilization to prepare the space for the contractor work that follows. In many ways SERVPRO of Fredericksburg is like an emergency response team; first responder, charged with stabilizing the spaces damaged by headache inducing situations. Two thumbs up.
I am extremely pleased with the quality of service and professionalism of the SERVPRO team. Fred and Lawrence did an amazing job servicing the ducts and HVAC system in my residence. The air quality has improved tremendously throughout the house and the system is running efficiently after smoke damage.
They arrived quickly and were able to dry out our basement after a flood to avoid any further damage from mold, etc. They were very professional, and I would highly recommend them!
Absolutely incredible service. I’ve never dealt with a company where they were professional, courteous and so hard working. Fred and crew were exceptional to deal with. Fred answered all questions, found damage areas I hadn’t seen and always nice when communicating with me. They were here 6-1/2 hours and I never heard a complaint and it was hard work. I have to shout out to Ray and his assistant who were here on last day…great clean up and also very nice to deal with. I highly recommend to anyone and everyone!
My first time using SERVPRO, but was very impressed with the professional job that they performed in my home. Everything was done in a timely manner. My experience with SERVPRO was excellent. I recommend them to everyone. They will take care of you!
We recently called SERVPRO of Fredericksburg after a water leak. They responded quickly, arrived and set up equipment within a short time and were attentive to our specific needs. The technicians were professional and courteous and took great care of our building and equipment. We would highly recommend their service
From the initial phone call to set up the appointment to the last day the guys were here we had nothing but amazing service. Ray was absolutely phenomenal in explaining everything. The office staff was incredible. We are so happy with their service and would recommend then to anyone.
Bobby and Robert did a GREAT JOB! Great Reps for the franchise! (Duct Cleaning)
Very professional service!
The crew did a very professional job!
I was really impressed by the professionalism and courteous service. Thank you for making this rough situation a little easier.
They went beyond their assignment and made sure everything was taken care of and packed professionally. I had a lot of misc stuff to move around and pack. They do so without complaining. They knew the schedule for packin'. Services did not. Thank goodness for the info passed on by SERVPRO.
Very professional crew, particularly Nick and Joe. They were very knowledgeable and made sure I understood everything.
The men did an awesome job. On time. Thorough. Excellent.
Could not have asked for more info or courtesy in anyone.
They alerted the fire department of a gas smell which resulted in the gas company being called. It saved a potential explosion from happening. Can't thank them enough.
(Duct Cleaning) Very thorough and meticulous!
(Duct Cleaning) These two were quick and thorough! Thanks!
(Duct Cleaning) "Very Professional, explained things clearly."
Outstanding and Excellent Service-Very Professional. Thank You!
Very Good! Especially during such a busy time!
Thanks for getting here so quickly!
My technicians Fred and Bobby were very polite and professional even though I had them to come out to my home at 11 oc'clock at night. I'd recommend them to anyone!
They were very helpful in all aspects of the job. I would gladly recommend their services!
What stands out is the courteousness and politeness of everyone I dealt with.
They are so courteous and efficient at their work. I'll recommend them to other people. Keep them!
Outstanding professional job!
If I was called to express satisfaction I would give them an A++ rating! The best ever!
Thank you for the promptness of the removal.
Duct Cleaning: "My neighbors will probably ask me about service. Thanks to your techs for great advice for home care."
Duct Cleaning: "Fred & Philip were helpful and knowledgeable. Thank you."
They did a great job, thanks!
We appreciate the prompt response to our call.
Very professional! Exact service that we needed, and responded in a very short time - Great Job!!
Your employees were very kind, careful and treated my home very well.
Continue sending Fred and Chris to clean the ducts on my home--all 10's!!!
Superb service through the whole company!!!
Unbelievable how quick the service was! All employees were extremely courteous professionals! Great job!!!
All personnel were professional and courteous!
You have great employees all were gentlemen professional hard working worked well with each other and with home owners prepared home sooner for worst (which is good) talked thru the process and what outcomes might be anticipated. When the goal needed to be adjusted it was done with care. Very satisfied!
Satisfied with the urgent response when I called and how knowledgeable, professional and courteous everyone has been. Would definitely recommend.
Completely satisfied! Steven Brown was exceptional at keeping inventory pictures and making sure the job was done right.
A Great Team of Pro's!
Wonderful! Will definitely use again!
The techs who performed service at my home were professional & diligent in resolving my issue. (Dryer Vent Cleaning)
AWESOME and very kind & professional.
Very professional and thorough. Thank you. (Duct Cleaning)
Crew (Lawrence, Nick) was outstanding. Gave us peace in a tough situation--Thank you!
SERVPRO responded quickly to the property and the workmen worked late into the night to clean up the mess.
They were great! Worked very hard and diligent!
"This was my first encounter with a remediation company and I was taken care of. They worked with the insurance company to ensure coverage on work performed. Did a great job following up with me and the insurance company."
"Thank you SERVPRO for always being there when we need you! As a local Realtor I can count on your team to get the job done for my clients in a timely manner and at a reasonable price. I have also had the opportunity to use your services in my own home and can't thank you enough for your professionalism and willingness to meet the needs of not only my own family, but my clients, too."
Duct Cleaning-Fred and Brandon were hardworking, honest and thorough. Thank you! Karen B.
The crew was very helpful and informative of the process--very professional!! Thank You!! Linda E.
Duct Cleaning--Freddie made several recommendations that resulted in improvements and fixed a stair leading to the attic. Thank you for a job well done!
My name is Willia T., employed as Administrative Assistant/ Secretary at Mount Hope Baptist Church located at 6823 Harrison Road, Fredericksburg, Virginia. I am writing this note to let others know about the awesome service we at this facility have received on numerous occasions from SERVPRO. We have called on them in emergency situations and received immediate help, we have called on them to clean up what someone else has messed up and they have given their service at 100%. We have also used them to remove and clean up mold and mildew with complete success. We would highly recommend them without hesitation. We know that whatever the task they will handle with complete care and to your satisfaction. They are professional and kind at all times, and conducts their business in a dignified manner. They will go over and beyond to insure complete satisfaction at all times from the first telephone to the business office to the last on-site workers. Thank you SERVPRO staff for your awesome service.
Willia T. (Spotsylvania, VA)
I was so impressed with the job and courtesy of SERVPRO. James was a pleasure to work with. He really went out of his way to make sure everything was just perfect.
Cathy P. (Fredericksburg, VA)
My son recently purchased a home. The home is over 15 years old and the HVAC ducts had never been cleaned. When my son purchased the home there were no filters being used and my son was having a hard time sleeping and even breathing in the home. I contacted SERVPRO in the Fredericksburg area to get an estimate of the cost for cleaning the ducts in the home. The price was reasonable and SERVPRO scheduled the service quickly and efficiently. The SERVPRO team did a great job resulting in my son sleeping much better as he is now able to breathe easy. I would highly recommend this service for any older home that has never had this service, or if there are members in a home or building that have allergy or asthma concerns. SERVPRO of Fredericksburg are reliable, efficient, and do a great job.
Mike W. (Fredericksburg, VA)